Privacy policy for site visits and project messages

3 record groups, one privacy route

3 record groups: site-use details | messages | project information.

These are the main kinds of information that may arise when you browse the site or contact DigitalMedia1. The details depend on what you choose to share and how you use the site.

For a general enquiry, send the project overview and a way to reply. Skip unrelated personal details, identity documents, passwords, and private keys. If you discuss another person, share only information you are authorized to provide.

A project conversation can include materials needed to assess or carry out requested work. Payment or transaction details may also arise if you proceed with paid work. Keep payment credentials within an appropriate payment process, not an ordinary message.

If a project moves forward, the relevant relationship terms may also apply. Review the Terms of Service alongside this policy when you need the service terms.

Which details belong to each record group?

3 record groups help you decide what to send and what to leave out. Use this table as a practical check before you write.

A useful first message usually needs 2 things: a short description of your request and a reply route. Add a project reference if one exists. That makes the record easier to identify without adding unrelated personal information.

For questions about how a request is handled after you contact us, use the contact page. Name the message, project, or site interaction you mean.

How information may be used or shared

4 common purposes are answering enquiries, assessing a request, handling agreed work, and operating the site. Information may also be used for relevant business records, site protection, service issues, or applicable legal obligations.

Before sending project material, mark confidential content and state any handling restrictions. A campaign asset does not become private simply because it arrived in a direct message. Avoid sending account passwords, private keys, or other access secrets in a project brief.

When a task involves a third party, information may be shared only as relevant to that task or process. For example, a platform or payment provider may receive information needed for the selected service. The information involved depends on the service you request.

Third-party services control their own records and handling rules; DigitalMedia1 cannot change those rules or remove information from an outside service on your behalf. Ask the relevant service about records it holds, and contact DigitalMedia1 about information sent directly to us.

How can you ask about a record or its retention?

4 steps make a privacy request easier to review. Available actions can vary with the context and applicable law, so a request may need verification or may be limited where records must be retained.

1. Choose the action: ask a question, request correction, or ask about deletion.
2. Identify the record: name the message, project, page, or interaction.
3. Give a reply route: include contact details that let DigitalMedia1 respond.
4. Keep the first message lean: do not attach passwords, private keys, or unnecessary identity documents.

Information should be kept only as long as reasonably needed for its purpose. That may include handling an enquiry, delivering requested work, keeping relevant business records, or meeting a legal obligation. A short enquiry, active project materials, and business records may need different retention periods.

When information is no longer needed for a relevant purpose, it should be deleted or otherwise handled appropriately, subject to applicable recordkeeping requirements. Use the contact page to ask for a review or removal, and identify the record so it can be located.

Keep project sharing limited and clear

2 habits reduce unnecessary exposure: share only relevant information and agree on a suitable channel before sending sensitive material. DigitalMedia1 takes care to limit access to work that requires it and use appropriate safeguards.

No online transmission or storage method is risk-free. Avoid sending highly sensitive information unless it is necessary and a suitable channel has been agreed. For routine enquiries, a project summary and a reply route are usually enough to start.

Before you send a request, check these 3 items:

• Purpose: state what you need reviewed or answered.
• Reference: include a page, message, or project detail that helps locate the record.
• Attachments: remove unrelated identity documents and access credentials.

For payment questions, use the payment methods page. For service terms, use the Terms of Service. Send a privacy request through the contact page with the relevant record reference; DigitalMedia1 can then review the context and reply with the next appropriate step.